Methodology

How We Review Casinos

Every casino on BonusProHub is tested using a consistent 50-point framework. Here is exactly what we check and how we score it.

Our Testing Process

Before a casino can appear on BonusProHub, a reviewer creates a real money account, makes at least one deposit, plays a selection of games, and submits a withdrawal request. We do not publish reviews based on desktop research alone.

1
Licensing Verification
We check the casino's license directly on the regulator's public database — not just on the casino's website. We verify the license is current, covers the correct jurisdiction, and belongs to the correct operator entity.
2
Account Registration
We register a real account using standard personal details. We check how long KYC verification takes, whether the process is clear, and whether the casino attempts any dark pattern design during sign-up.
3
Deposit & Bonus Claim
We make a real deposit using a standard payment method and claim the welcome bonus. We read the full terms and conditions and flag any terms that are particularly restrictive or misleading.
4
Game Testing
We play a cross-section of slots, table games and live dealer titles. We check loading times, mobile compatibility, game variety, RTP availability and whether games are from certified providers.
5
Support Testing
We contact customer support via live chat and email with standard questions. We record response times, accuracy of answers, and whether agents were able to resolve our queries.
6
Withdrawal Request
We submit a real withdrawal and track the time from request to funds received. We note any additional verification steps, delays, or communication failures during the process.
7
Scoring & Publication
We calculate the overall score from our 50-point framework, write the review, and have it checked by a second editor. Reviews are published only after passing editorial review.

Scoring Criteria

Each casino receives a score from 0–10 across six categories. The overall score is a weighted average.

Category Weight What We Check
Bonuses & Promotions 20% Welcome offer value, wagering requirements, bonus terms fairness, ongoing promotions, loyalty programme
Game Selection 20% Total game count, software providers, RTP availability, live casino quality, sports betting integration
Payments 20% Deposit methods, withdrawal methods, processing times, withdrawal limits, currency options
Trust & Safety 20% Licensing authority, complaint history, data security, fairness certification, financial stability
Mobile Experience 10% Mobile website quality, native app availability, game performance on mobile, mobile-specific features
Customer Support 10% Support channels, availability hours, response time, quality of answers, language support

How We Score Bonuses

A bonus with a high headline value but unfair terms scores lower than a smaller bonus with reasonable wagering requirements. We specifically penalise bonuses with wagering requirements above 40x, game restrictions that exclude most titles, maximum win caps below 5x the bonus value, and short expiry periods under 7 days.

Licensing Standards

We only list casinos that hold a valid license from a recognised gambling authority. Casinos licensed by the UK Gambling Commission (UKGC), Malta Gaming Authority (MGA), Gibraltar Regulatory Authority or Swedish Gambling Authority (Spelinspektionen) receive the highest Trust scores. Licenses from less stringent jurisdictions such as Curaçao are accepted but result in a lower Trust score.

Casinos with no valid license, or licenses that cannot be independently verified, are not listed on BonusProHub.

How We Handle Complaints

We monitor player complaints on third-party sites including AskGamblers, Trustpilot and Casino Guru. A pattern of unresolved complaints — particularly relating to payment delays, account closures, or bonus disputes — will lower a casino's Trust score. In serious cases, we add a warning notice to the review or remove the casino entirely.

Update Schedule

Every casino review is audited at a minimum of every 90 days. We also update reviews immediately following significant events: license changes, new ownership, major bonus term changes, or a surge in player complaints. The "Last Updated" date on every review reflects when content was last verified, not just when text was last edited.

Editorial Independence

Our review scores and rankings are not for sale. Casinos cannot pay us to improve their rating, remove negative content, or appear in any particular position. We have turned down commercial arrangements that would have required editorial changes. If a casino disagrees with our assessment, we invite them to provide factual corrections — which we will investigate and, if warranted, act on.

18+ only. Gambling should be entertaining. Help & Resources | BeGambleAware

18+ only · Gambling should be entertaining, not a source of income · BeGambleAware · GamCare · Responsible Gambling